Frequently Asked Questions

Who is your Artiste Liaison

A native to America, Mark Norris has been directing shows for over 20 years. He started at Paramount Parks as a dancer/singer, moved on to River North Chicago Dance Company as featured soloist and then Royal Caribbean International (RCI) as a dance captain and singer, and later their in-house director and choreographer. Corporate clients include Pepsi, Mitsubishi, Nexxus, The US Department of Defence, Hilton Resorts, Hoover and The Gap. Mark has been based in the UK since 2001. He is responsible for the day-to-day operations of BOS Entertainment, deals with the artistes and where necessary manages events to make sure everything runs smoothly and to the clients exact requirements.

How do we secure a booking?

Once all the details have been agreed we will issue a Rider and invoice for a deposit (20% of the total fee). A signed Rider and receipt of your deposit will secure the booking. Note that all Riders are subject to the full Terms and Conditions, detailed below.

What if "the Artiste" has to cancel?

In the event of the Artist being unable to fulfil their contract due to illness or accident, we will immediately notify you, and a medical certificate will be provided. We will undertake to provide where possible, replacement personnel of a similar standard or a full refund of any monies paid.

What if we, "the Client" have to cancel?

In the event of cancellation of an engagement by “the Client” the following charges will be payable:

a) Within 2 days of confirmation of the booking (but not within 7 days of the performance date) = no cancellation fee due.
b) More than 8 weeks’ notice of the performance date = 20% of the total fee.
c) Less than 8 weeks’ notice of the performance date = Full fee payable.

Are you insured?

All our artists are covered by Public Liability Insurance and their equipment meets current safety standards.

BOS Entertainment Ltd. Full Terms and Conditions

The booking contract is negotiated between “the Client” and the entertainment agency “BOS Entertainment Ltd.”

1) “BOS Entertainment Ltd” buys entertainment services from “the Artiste” and sells entertainment services to “the Client”

2) “BOS Entertainment Ltd” is party to the contract as the supplier of the entertainment. In the event of non-fulfilment or breach of such contract “BOS Entertainment Ltd” will accept responsibility up to the cost of the entertainment only.

3) Performance Guarantee

a) “the Artiste” selected, represented and sold by “BOS Entertainment Ltd” has been carefully vetted for suitability to “the Client’s” requirements.

b) “the Artiste” agrees to perform to the best of their abilities and perform their advertised and known act.

c) “the Artiste” agrees to be suitably dressed and professionally presented suitable for their performance.

d) “the Artiste” agrees to perform in line with the advertising material represented by “BOS Entertainment Ltd”.

e) “the Artiste” is responsible for the upkeep and safety of all equipment they provide for the performance including PAT testing.

f) “the Artiste” will provide a minimum £1,000,000 public liability for its own performance.

g) “the Artiste” agrees to be courteous and polite and adhere to the Client’s reasonable wishes.

h) “the Artiste” agrees to adhere to the adjustment of sound levels to the Client’s wishes.

i) “the Artiste” will refrain from excessive drinking before, during and after a performance when “the Client” or their guests are present.

j) “the Artiste” agrees not to advertise their services at “the Clients” booking, and to refer any enquires as a direct result of the booking to “BOS Entertainment Ltd”.

4) Confirmation will mean any verbal, written or electronic acceptance and agreement of the booking by “the Client”. The booking takes immediate effect from confirmation. Following confirmation “BOS Entertainment Ltd” will issue contracts to both “the Client” and “the Artiste”. The contract must be signed and returned immediately. Whilst signing, the contract is written confirmation of a verbal or electronic confirmation, failure to sign and return the contract is not sufficient to cancel the agreement. In the event of very short notice bookings, the written contract may be sent after the event for your records.

Cancellation

5) In the case of cancellation of performance due to Force Majeure (acts of god, war, fire, death, accident, civil unrest, government intervention, changes of law) which are clearly beyond the control of either “the Client”, “the Artiste” or “BOS Entertainment Ltd” no cancellation fee will be paid.

Cancellation by “the Client”

6) In the event of cancellation of an engagement by “the Client” the following charges will be payable:

a) Within 2 days of confirmation of the booking (but not within 7 days of the performance date) = no cancellation fee due.
b) More than 8 weeks’ notice of the performance date = 20% of the total fee.
c) Less than 8 weeks’ notice of the performance date = Full fee payable.

In the event that “the Artiste” is subsequently able to take a substitute booking in respect of the cancelled show, “BOS Entertainment Ltd” will credit up to 80% of the cancellation charges “the Client” is otherwise due to pay, to the extent (if any) that the sum it receives in respect of the substitute booking reduces its losses as a result of the cancellation. For the avoidance of doubt, if the substitute booking equals or exceeds “the Client’s” agreed fee, “BOS Entertainment Ltd” will refund all but 20% of the full fee to “the Client”.

7) It is an integral part of this agreement that such charges are accepted and will be paid within 14 days of our invoice date. Cancellation of the engagement will only be accepted in writing with proof of posting. The date of cancellation will be accepted as the date of posting.

8) In the event of cancellation “the Client” agrees to inform “BOS Entertainment Ltd” immediately, and in turn “BOS Entertainment Ltd” agrees to inform “the Artiste” immediately.

9) It is the responsibility of “the Client” to ensure the venue is suitable for the performance of “the Artiste”. If the Artiste cannot perform due to venue restrictions “the Client” will be responsible for the cancellation fees outlined above.

Cancellation by “the Artiste”

10) Cancellation by “the Artiste” is not permitted. If however “the Artiste” does cancel, “BOS Entertainment Ltd” will make all reasonable attempts to find a suitable replacement at no extra cost to “the Client”.

11) “BOS Entertainment Ltd” will refund all fees if a suitable replacement cannot be found.

12) Should “the Artiste” cancel a booking “the Artiste” will refund the “the Client” the difference between the original fee and any replacement artiste. “the Client” and “BOS Entertainment Ltd” may also pursue unlimited damages from “the Artiste”.

Changes to the Contract

13) All changes to the contract must be agreed by “BOS Entertainment Ltd” before the performance date.

14) Changes may result in a change in additional fees charged.

15) Where possible changes to the contract, made on the day of performance, which are unavoidable should be first agreed with “BOS Entertainment Ltd”.

16) If “the Artiste” agrees with “the Client” on the day to finish later or extend performance times a ten percent surcharge may become payable on any additional fees agreed between both parties.

17) “The Artiste” agrees to perform to the times details on “the Rider”. If “the Artiste” through no fault of their own is not able to complete their full performance due to a change in running order or delay in the timing of the event there will be no reduction in the fees charged.

Payment of Fees

18) Part or all of our fees may be subject to VAT at the current rate. This will be indicated clearly on all written confirmations, contracts and invoices. VAT registration number 847 6314 07.

19) A payment of 20% of the full fee is required as a deposit within 5 days of confirmation. Failure to pay the deposit will result in the booking being cancelled and “the Client” will be liable to cancellation charges.

20) Unless otherwise agreed in writing, “BOS Entertainment Ltd” payment terms are the full outstanding balance 14 days prior to the date of engagement/event. Interest at Bank of England base rate plus 8% will be charged on a daily basis on payments received after the due date and a £40+VAT penalty in line with The Late Payment of Commercial Debts (Interest) Act 1998.

21) Payment can be made by cheque made payable to BOS Entertainment Ltd or by BACS payment to BOS Entertainment Ltd, HSBC Bank, Sort Code 40-40-24, Account Number 31790625.

Riders

22) The contract may include a rider containing “the Artistes” technical requirements, food, timings, travel and accommodation needs. The Rider will be agreed in advance and will form an integral part of the contract.

General

23) Any contract negotiated through “BOS Entertainment Ltd” shall be subject to these Terms of Business unless otherwise agreed in writing between all concerned parties.

24) “The Client” agrees not to approach “the Artiste” directly to engage for further bookings, but that all future bookings are made through “BOS Entertainment Ltd”, except where future bookings are to take place in excess of 24 months from the last performance date.

Website Terms of Use (www.BOSentertainment.co.uk)

25) Copyright and design and content of this website belongs to “BOS Entertainment Ltd”.

26) A licence is granted to users to copy or print, for personal or non-commercial use, the information contained in the website. No part of this website may be re-produced, redistributed or transmitted for any other purpose.

27) “BOS Entertainment Ltd” makes every effort to ensure that the data and material in this website is complete and correct. However no liability is accepted for any error or omission from this website.

28) “BOS Entertainment”, “Carnaval Feliz”, “String Idols” and “The Rat Pack Legends” logos are the trademarks or registered trademarks of “BOS Entertainment Ltd”.

29) Links to other websites are for information purposes only. “BOS Entertainment Ltd.” do not necessarily have control over the contents of any linked sites and therefore accepts no responsibilities for their contents.

30) Any product or service referred to in the website is subject to contract and “BOS Entertainment Ltd.” standard terms and conditions apply.

31) In no event shall “BOS Entertainment Ltd.” be liable for any losses, damages, expenses, loss of profits or data, direct or indirect, howsoever arising from the use of the website or reliance on the material contained in the website.

32) The use of this website and any downloaded material from it and the operation of these terms and conditions shall be governed by the laws of England and Wales and the user agrees to submit to the exclusive jurisdiction of the Courts of England.

This Statement is made to comply with The Companies Act 2006:

The website is wholly owned and managed by BOS Entertainment Ltd , 47F St Paul’s Road, London N1 2LT. Registered in England and Wales No: 04453572. Registered Office:37 Francis Street, Scunthorpe, DN15 6NS. VAT No: 847 6314 07

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